Marketing Strategy: Develop and implement effective marketing strategies to reach a wider audience, increase brand awareness, and drive website traffic. This includes social media marketing, email marketing, content marketing, and paid advertising.
Product Management: Manage the product catalog, including product research, product listing, and product updates. Ensuring products are accurately described, priced competitively, and visually appealing.
Order Fulfillment: Oversee the order processing, shipping, and delivery of products to customers. This includes managing inventory levels, tracking orders, and resolving any issues that may arise during the shipping process.
Customer Service: Provide top-notch customer service through various channels, including phone, email, and live chat. Responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
Analytics and Reporting: Monitor and analyze sales data, website traffic, and customer behavior to identify areas for improvement. Use this data to make informed decisions about product offerings, marketing strategies, and operational processes.