Product Management: I am responsible for managing the product catalog, including product research, sourcing, and inventory management. This involves ensuring that the products we sell are relevant to our target market, are of high quality, and meet customer expectations.
Marketing and Promotion: I develop and implement marketing strategies to attract and retain customers, including social media marketing, email marketing, paid advertising, and content marketing. My goal is to increase brand awareness, drive traffic to the website, and boost sales.
Order Fulfillment: I oversee the order fulfillment process, which includes processing orders, packing and shipping products, and managing returns and exchanges. I also ensure that customer inquiries are responded to in a timely and professional manner.
Customer Service: Providing excellent customer service is a top priority for me. I handle customer complaints, resolve issues, and ensure that customers are satisfied with their purchases.
Analytics and Performance Monitoring: I analyze sales data and website metrics to identify trends, opportunities, and areas for improvement. This helps me make data-driven decisions to optimize the e-commerce platform, improve the customer experience, and increase revenue.