Product Management: I oversee the entire product lifecycle, from sourcing and supplier management to product listing, pricing, and inventory management.
Marketing and Promotion: I develop and execute marketing strategies to drive traffic to the website, create brand awareness, and increase sales. This includes social media marketing, email marketing, influencer marketing, and paid advertising.
Customer Service: I ensure prompt and efficient customer service, resolving issues and responding to queries in a timely manner. This includes handling returns, refunds, and exchanges.
Order Fulfillment: I manage the order fulfillment process, from processing payments to shipping and delivery. I also monitor shipping carriers and track orders to ensure timely and accurate delivery.
Website Maintenance: I maintain the website, ensuring it is up-to-date, secure, and user-friendly. This includes regular updates, bug fixes, and optimization for search engines.