E-commerce Platform Management: I oversee the day-to-day operations of our e-commerce platform, ensuring it is user-friendly, secure, and optimized for conversions.
Digital Marketing: I develop and execute multi-channel marketing strategies, including social media marketing, email marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising, to drive traffic and sales.
Product Management: I work closely with suppliers and vendors to source high-quality products that meet customer demands and preferences. I also manage product inventory, pricing, and product information on the website.
Customer Service: I am responsible for handling customer inquiries, resolving issues, and providing excellent customer service through various communication channels, including email, phone, and live chat.
Analytics and Reporting: I track key performance indicators (KPIs) such as website traffic, conversion rates, sales, and customer satisfaction to measure the effectiveness of our e-commerce strategies and make data-driven decisions.