Product Management: I manage our product catalog, ensuring that all products are accurately listed, up-to-date, and easily accessible. This includes adding new products, updating product descriptions, and removing discontinued items.
Order Fulfillment: I oversee the entire order fulfillment process, from receiving orders to shipping products to customers. This involves coordinating with our shipping partners, tracking orders, and resolving any issues that may arise.
Customer Service: I handle customer inquiries, resolve complaints, and provide excellent customer service to ensure customer satisfaction and loyalty.
Marketing and Promotion: I develop and implement marketing strategies to increase brand awareness, drive traffic to our website, and boost sales. This includes social media management, email marketing, and content creation.
Analytics and Reporting: I analyze sales data, website traffic, and customer behavior to identify trends, opportunities, and areas for improvement. This helps us make informed decisions to optimize our online store and improve the customer experience.