Product Management: I oversee the product catalog, including product research, sourcing, pricing, and inventory management. This involves ensuring that products are accurately described, high-quality, and meet customer expectations.
Marketing and Advertising: I develop and execute marketing strategies to drive traffic to the website, increase brand awareness, and boost sales. This includes social media marketing, email marketing, paid advertising, and content marketing.
Customer Service: I provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction. This involves managing customer feedback, reviews, and ratings.
Order Fulfillment: I oversee the order fulfillment process, including processing orders, managing shipping, and handling returns and refunds.
Financial Management: I manage the financial aspects of the e-commerce business, including budgeting, forecasting, and analyzing financial performance.