Product Management: I am responsible for selecting and listing products on the online store, ensuring that they are relevant to the target market, and that they meet quality and safety standards. This involves researching products, negotiating with suppliers, and managing inventory levels.
Marketing and Promotion: I develop and implement marketing strategies to increase brand awareness and drive sales. This includes creating content for social media, email marketing campaigns, and paid advertising on platforms like Google Ads and Facebook Ads.
Customer Service: Providing excellent customer service is crucial in e-commerce. I handle customer inquiries, resolve issues, and ensure that customers are satisfied with their purchases. This involves responding to emails, phone calls, and live chats in a timely and professional manner.
Logistics and Shipping: I manage the shipping process, including packaging, labeling, and tracking orders. I also ensure that orders are fulfilled on time and that customers receive their products in good condition.
Data Analysis: I analyze sales data and customer behavior to identify trends and areas for improvement. This information helps me make informed decisions about product offerings, marketing strategies, and operational processes.