Product Management: I manage the product catalog, including adding new products, updating product descriptions, pricing, and images. I also ensure that products are categorized correctly and that product variations (e.g., size, color) are accurately represented.
Order Fulfillment: I process orders, pack and ship products, and manage inventory levels. I also handle customer inquiries and resolve any issues related to orders or shipping.
Marketing and Promotion: I develop and execute marketing strategies to increase website traffic and sales. This includes social media marketing, email marketing, paid advertising (Google Ads, Facebook Ads), and content marketing.
Customer Service: I respond to customer inquiries, resolve issues, and provide support through various channels (phone, email, chat, social media). I also handle customer complaints and feedback.
Analytics and Reporting: I monitor website analytics (e.g., Google Analytics) to track sales, traffic, and customer behavior. I use this data to inform marketing decisions and optimize the website for better performance.